Payment & Refund Policy

How payment works

Zainur does not currently use an online payment gateway. Payment is made by direct bank transfer or cash deposit using account details shared privately after your order is confirmed. We do not ask for card numbers, banking passwords, PINs or OTPs. Your bank processes the transfer on its own systems.

50% advance and final balance

A 50% advance payment is required before Zainur starts design or personalisation work. The advance confirms the order and allows work to begin.

After you receive the final preview and approve it, the remaining 50% is due before the invitation is published. We will not publish the final invitation until the agreed balance is received, unless Zainur has agreed to a different arrangement in writing.

Payment verification

After transferring payment, send the payment reference number or a clear photo of the deposit slip through WhatsApp. Zainur verifies each payment manually and confirms receipt. Please allow a reasonable amount of time for verification, especially outside normal working hours. We will never ask you to send a banking password, PIN or OTP as proof of payment.

What's included

Your package price covers the template, personalisation, the agreed number of correction rounds, and hosting for the period stated in your package. The following are not included unless your package specifically says so, and may involve an additional cost:

• A custom domain name (instead of a Zainur-managed link)
• Correction rounds beyond your package's included limit
• Changes requested after the invitation has been published
• Hosting beyond your package's included period (see Renewals below)

Cancellations and event changes

You can ask to cancel, postpone or change an order by contacting Zainur through WhatsApp or email. We will look at the stage of the work and apply the rules below fairly rather than using a hidden cancellation charge.

Event postponed

A postponement is not automatically treated as a cancellation. Where reasonably possible, Zainur will move the existing invitation to the new event date. Normal changes to the date, time and venue can be made within the existing design. A major redesign, a different event, or substantial new content may involve an additional charge, which will be explained before extra work begins.

Event cancelled

If the event itself is cancelled, the refund depends on how much work has already been completed. Before work starts, the advance is refunded in full. After work starts, Zainur may retain only a reasonable amount for work already completed and any non-recoverable third-party cost that was agreed with you in advance. If the invitation has already been completed or published, amounts paid for completed work are generally not refundable, but you can ask us to remove the website early.

Refund situations

We want refunds to follow the actual work and service provided. The following rules are our normal approach:

Late payment or no response

If the 50% advance is not received, Zainur will not start the order. If the final 50% is not received after preview approval, publication will be paused. If the customer stops responding, we may archive the project after the holding period described above. We will not add an undisclosed late-payment penalty.

Renewal payments

Every published Zainur invitation includes hosting until six months after the event date, or six months after the final listed event for a multi-event invitation. To keep the existing invitation online after that period, you can renew it for LKR 1,000 for one additional year. Renewal is optional and is not charged automatically. It keeps the same invitation online and does not include a redesign, a new event, major content changes, extra storage or custom-domain renewal.

Contact

Questions about an advance, balance payment, cancellation or refund are welcome. If there is a payment mistake, contact us as soon as possible so we can check it.